Fixo Account and Data Deletion

Deleting your Fixo account deletes the personal information and service data linked to it. You can request deletion directly in the Fixo app or by email if you cannot use the app.

How to request account deletionCopy Anchor Link

Request in the Fixo appCopy Anchor Link

1. Sign in to Fixo with the account to delete.
2. Select Settings at the bottom of the screen.
3. Select Delete account in Account management.
4. Read the notice and confirm account deletion.

Request deletion on the webCopy Anchor Link

If you have uninstalled the app or cannot sign in, request account deletion at support@redredgroup.com. You do not need to reinstall the app or sign in to make a request.

Use Fixo account deletion request as the email subject and include the following information to verify your identity:

• Fixo sign-up method: phone, Google or Kakao
• Mobile number or email registered to the account
• Name or nickname registered to the account, if any

Do not include passwords, phone verification codes or sign-in tokens in your email. The Company may request additional identity verification as necessary to prevent account theft and unauthorized deletion by third parties. Within five business days, it will acknowledge the request or explain how to complete additional verification.

Data that is deletedCopy Anchor Link

After the account deletion process is completed, the following information is deleted or processed so that it can no longer identify the user:

• Name, email, mobile number, profile image and sign-in linkage information
• Customer, contact, address, contract and schedule information linked to a personal workspace
• Equipment information, network settings, Wi-Fi settings and passwords
• Work notes, work reports, inquiries and feedback
• Equipment photos uploaded for AI analysis and analysis, summary and generation results
• Subscription product and entitlement identifiers linked to the Fixo account
• Account-related files stored in cloud storage used by REDREDGROUP

When a regular member leaves, business records in an organization workspace shared with other members may be retained to support the organization's service use and protect other members' data. In that case, the departing account's personal information is unlinked from organization records or de-identified as necessary.

When a super administrator confirms account deletion, the organization they manage may enter a pending-deletion state. Even if other members remain, all organization data, including customers, schedules, equipment, network settings, work reports and media files, is deleted after the 30-day recovery period, and members can no longer access it.

Processing and recovery periodsCopy Anchor Link

When you request account deletion, account use is suspended and a recovery period of 30 days from the request date is provided. During this period, data is retained only to process the deletion request and support account recovery, and is protected under the Fixo Privacy Policy.

To withdraw a deletion request within 30 days, contact support@redredgroup.com. After the recovery period, the account and data subject to deletion are permanently deleted or processed so that they can no longer identify the user, and cannot be recovered.

If information must be retained for legal compliance, payment verification, dispute resolution, security or abuse prevention, only the minimum information necessary is stored separately and deleted when its retention period ends.

Before deleting your accountCopy Anchor Link

• Once deletion is complete, you cannot access customers, equipment, schedules or work reports stored in Fixo. Save any information you need separately before requesting deletion.
• Before leaving, super administrators must inform organization members that organization data will be deleted and instruct them to save necessary data separately.
• Deleting a Fixo account may not automatically cancel Apple App Store or Google Play subscriptions. Cancel active subscriptions in the relevant app marketplace's subscription management screen before deleting your account.
• Send questions about account deletion and personal information processing to support@redredgroup.com.