Credit delivery and cancellation policy
Delivery timing, exchanges, refunds, and cancellation terms for RDC Cloud prepaid credits and automatic recharge.
This policy applies to paid credits for REDREDGROUP Datacenter Cloud (RDC Cloud). South Korean card payments are processed by KG Inicis, in KRW. Card payments in other countries are not yet supported.
Delivery timing and availability
RDC Cloud credits are delivered electronically to the billing account used for the payment. There is no physical shipment, shipping charge, or delivery address.
Credits are added automatically as soon as RDC Cloud verifies a successful live payment and are immediately available for resource usage billed to that account. There is no separate activation or shipping waiting period. Payment verification can be delayed by the payment provider or a network interruption; a pending or unverified payment does not issue credit until verification succeeds.
Registering a card alone does not charge it or issue credit. Failed payments and test-channel payments do not issue spendable credit.
If your card was charged but credit has not appeared, refresh Recent payment attempts in the billing account details and contact support with the payment ID. Do not make another payment solely to resolve a missing credit grant.
Exchanges and returns
Exchanges and physical returns do not apply to this digital service. Changing the display currency does not exchange credits or change a completed payment's currency.
Refunds and withdrawal
As a general policy, completed credit purchases are non-refundable for a change of mind, including unused credit, except where applicable law requires otherwise. Credits already consumed by resource usage are not refundable for a change of mind. Disabling automatic recharge, removing a card, leaving a workspace, or closing a billing account does not automatically refund prior purchases or remaining credit.
This policy does not exclude statutory withdrawal, cancellation, or refund rights. Where applicable law grants such rights, those rights take precedence over the general non-refundable policy. Immediate credit delivery does not by itself waive those rights.
If a payment was duplicated, charged incorrectly, or the purchased service was not provided for reasons attributable to RDC Cloud, contact support. We will investigate the payment and service records and arrange the correction, cancellation, or refund required by applicable law.
Console does not currently provide self-service refunds or payment cancellations. Requests requiring review must be submitted to support. Any approved card refund is processed against the original payment; the time it appears on your statement depends on the payment provider and card issuer.
Cancel automatic recharge
A current workspace owner can stop future automatic charges:
- Open Workspace Settings → Billing & Credits and select the billing account.
- In Payment method and automatic recharge, clear Enable automatic recharge.
- Select Save settings.
The change takes effect once it is saved. A charge already submitted for processing can still complete and issue credit. Disabling recharge does not reverse that charge; contact support if you need to request cancellation or dispute it under the terms above.
Selecting Remove card also disables recharge and revokes the saved payment token. Card removal is unavailable while a payment is unresolved. You can still disable automatic recharge to stop new charges while the existing payment is being resolved.
Automatic recharge belongs to the billing account. The person who enabled it leaving the workspace or changing roles does not cancel it. Closing the billing account stops new automatic charges, but previously submitted charges can still complete.
Stop resource usage
Cancelling automatic recharge does not stop or delete provisioned resources. Resource usage can continue to deduct credit. To stop using the service, separately remove resources you no longer need and check for other billable resources. Stopping a process or an instance is not a guarantee that all associated resource charges have ended. Previously incurred usage remains payable.
Contact support
Email support@redredgroup.com with:
- The billing account ID and payment ID, if available.
- The payment date, amount, and currency.
- The issue and the correction, cancellation, or refund you are requesting.
We may need to verify billing-account ownership and payment details before handling a request. Do not include a full card number, card password, or payment token.