Subscriptions and plan management

In Fixo app Settings, view your current plan and usage and purchase or manage subscriptions offered through your app store.

Check your current planCopy Anchor Link

1. Select Settings at the bottom of the app.
2. Check your subscription status in Plan management.
3. Review current usage for customers, equipment, work records, schedules and AI features.

Plan features and limits may change with the product offering. Check the current description on the purchase screen.

View and purchase a subscriptionCopy Anchor Link

1. Select Plan management in Settings.
2. Compare available plans and their features.
3. Select the plan to purchase.
4. Check the actual price, billing cycle and automatic renewal terms shown.
5. Approve the purchase on the app store payment screen.
6. Return to Settings after purchase and verify that your current plan has changed.

Subscriptions, currencies and tax-inclusive prices may vary by country, store account and time.

Restore purchases and sync accessCopy Anchor Link

Fixo subscription access is synchronized using your signed-in Fixo account and app store purchase information. If you reinstall the app or change devices:

1. Sign in on the device with the app store account used for the purchase.
2. Sign in with the Fixo account used when subscribing.
3. Reopen Plan management in Settings and check whether access is reflected.

A separate Restore purchases button may not appear on the current screen. If a valid subscription still does not appear, keep your payment receipt and contact support@redredgroup.com.

Change or cancel a subscriptionCopy Anchor Link

1. Open Plan management in Settings.
2. Check your current plan and usage.
3. Select Change plan or Cancel subscription.
4. Confirm the change on the linked app store's subscription management screen.

On a free plan, there is no store subscription to manage, so the subscription management screen is unavailable. After cancellation, you can generally use the plan until the paid period ends. Check the store's subscription screen for the exact end date.

Payment troubleshootingCopy Anchor Link

• If a completed purchase has not changed your plan, connect to the network and reopen the plan screen.
• Check that your Fixo and app store accounts match those used for the purchase.
• To avoid duplicate charges, do not repeatedly purchase the same product immediately after an error.
• Refunds and payment method procedures follow the policies of the app store that processed the payment.